You must be at least 18 years old to register and play at this site. We will request documents to confirm a player's age at any time. Any player found to be under 18 will have their account frozen and all balances including any winnings will be forfeited. All balances in such accounts will be forfeited to GSC. No claim shall lie against Cozy Games Management Ltd in the event the balance is remitted to the Authority in such circumstances.
Cozy Games Management Ltd reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed we will honour all contractual obligations, and all unused balances will be refunded to account holders, subject to the terms and conditions and Management's obligations under the Gaming Supervision Commission's directives.
Players are allowed to have only one account per household, shared computer, physical address or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Player registration may be refused or closed at the operator's sole discretion but contractual obligations already made will be honoured.
Management at their sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction in which case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.
Management reserves the right to terminate any player's account at any time without notice if a player is found to be violating any of the terms and conditions or rules on the website. At its discretion management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms.
Players are prohibited from selling, transferring and/or acquiring of accounts to and from other players. Player is also prohibited from transferring funds to and amongst player accounts.
A 'Know Your Client' procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your first withdrawal. Upon request we will require specific proof of identity in the form of photo copy of a passport or driving license, utility bill or header of a recent bank or Credit card statement.
As part of Money Laundering requirements withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments in excess of £2000 shall be made unless the player's identity, age and place of residence have been verified.
In the event that no transaction has been recorded on a Player's account for thirty months, the account will be deemed dormant and we reserve the right to close the account and remit the balance using the last known details of the player. In the event that the player cannot be satisfactorily located we have the obligation under the license to remit the balance to GSC. No claim shall lie against Management in the event the balance is remitted to the Authority in these circumstances. Players shall not treat Cozy Games Management Ltd as a financial institution nor expect interest on their deposits.
If the Player has any dispute with regard to any outcome, she/he must submit a complaint in writing within fourteen (14) days of the event taking place to Cozy Games Management Ltd. Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and take all reasonable steps to investigate and resolve all disputes. If the complaint is not resolved to your satisfaction you have the right to refer such complaint to the Gaming Supervision Commission of IOM by sending an email to email@example.com
You can fund your account to play the games using Visa, MasterCard, Maestro Switch, Solo, Visa Electron, UKash, Paysafecard, clickandbuy, UseMyBank. A minimum deposit of £10 and a maximum of £500 per transaction may be made on a single credit or debit card. If you are using a card, you may only register one credit or debit card number to be active with your account at any one time, and no card may be registered to more than one account. You can only use your credit or debit card to make deposits in the account with which it has been registered. We reserve the right to withhold the payment of winnings to any player pending verification of the player's identity.
Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions.
As part of fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. Management has the obligation under the license to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.
If a player's account has not been funded with a cash deposit, he/she is not eligible for winnings earned from promotional bonus Credits or any form of promotional money.
Withdrawals per account are limited to 1 transaction every 7 days. No payments in excess of £2000 shall be made unless the player's identity, age and place of residence have been verified.
We reserve the right to withhold payment to any player thought to have provided false or misleading information.
It is the responsibility of the Player to ensure that they understand and comply fully in respect to any national and international laws, regulations or directives etc applicable to the player for online gaming.
It is the player's responsibility to keep their user name and passwords secure at all times, ensuring the prevention of any unauthorized use of the same and therefore accepts liability for any damages which may be caused by the misuse of the player account. All wagers placed including pre-buy are final. In case of any dispute, the management decision will be final.
All customer queries by support ticket will be answered within two working days. We allow customers three ways to contact support which is covered 24/7. Players may open a Support Ticket (preferred method), contact Live Help, or send in an email request. We recommend the account holder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
We operate different chat rooms on the site for the customers' convenience and enjoyment. This is a privilege and not a right of the players to participate in the chat room. Management can change or alter the chat rooms and all conditions associated with chat rooms as they see fit. A player may have his/her chat privileges suspended for 24 to 48 hours or completely banned, if player violates any of the chat rules or is believed to be making trouble in the room. Chat privileges will only be given back to player when the player has waited the correct period of time, has sent in an apology stating that they understand the chat rules and what rules they have violated, and have a minimum balance of 10.00 or more. All conversations in the chat room are monitored, and logged. In the case of suspicious chats those transcripts will be reported to the governing agency. All chat rooms will normally have a chat host supplied by the company to help customers and entertain them in the room. This chat host/ moderator is supplied only as a convenience and may not be in the room at all times. All terms conditions and rules will supersede anything that the chat host may say or imply. It is the player's responsibility to read and understand those terms conditions, and rules as stated on the website and not rely on the chat host or other players in the room. If any players are using their chat room privileges to plan collusion or cheating, those players will have their chat immediately banned and their account closed.
We advise and recommend all players to play responsibly and manage gaming funds to enjoy gaming with us. We are committed to providing a responsible gaming service. In keeping with the above, we provide players with the following options:
Allows you to set limits on the amount of money you can deposit during a specified period by opening a support ticket. Any changes will take up to 48 hours to reflect in the account.
Players must notify management by a support ticket requesting their account to be closed and the reason for the closing. Management will close the account and remove all details within a 24 hour period.
A player may reopen their account at any time by notifying management by support ticket that they want their account reopened.
We will close your player account for the period specified by you. You may set limits and/or self-exclude yourself from gaming by contacting customer support. To raise the request a player can raise a support ticket by logging onto the website or can alternatively choose to send us an email. A player who has set a limit of exclusion may change or revoke the limit or exclusion by written notice or by email.
We may request information from you related to your gaming activity when you register - this measure is for your own personal protection.
If you feel that you may have a problem controlling your gaming, we strongly recommend that you contact one or more of the following professional organizations for help and guidance.
Cozy Games Management Ltd does not accept liability for any breach by you of the applicable laws of your state or country of residence. We reserve the right at our sole discretion to declare any wager as void if a player is identified to have been playing illegally.
Players from the countries listed below are prohibited to register and place bets. We sincerely apologize to these customers. The countries are: Albania, Armenia, Azerbaijan, Belarus, Belorussia, Bosnia, Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Herzegovina, Hungary, Turkey, Indonesia, Kosovo, Latvia, Lithuania, India, Pakistan, Bangladesh, Israel, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, United States of America, Ukraine, Poland and Yugoslavia.
The trademarks, logos and service marks displayed on the Site are the properties of Cozy Games Management Ltd. Users are prohibited from using any marks for any purpose without prior written permission. All information and content, including without limitation, any software programs, banners, and advertising material available on or through the Site ("content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site for commercial or public purposes. Users may however download or print one copy of one or more pages contained in this website provided it is not republished in whole or in part for commercial purposes.
All content on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Cozy Games Management Ltd does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the site by any party other than Cozy Games Management Ltd. Other than, as required under applicable consumer protection law, under no circumstance will Cozy Games Management Ltd be liable for any loss or damage caused by a user's reliance on information obtained through the site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice or other content.
In case of system malfunction, we will refund all bets placed on the game. In which case Cozy Games Management Ltd will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis. In the event of any discrepancy in the game, between the data as recorded in our database and that recorded by the player, the data recorded in our server will be considered valid.
Your privacy is of utmost importance to us. We collect personal information to effectively provide you with the services you request. We may use your information to update you about the current promotions. If you do not wish to receive emails from us, simply click on the unsubscribe link at any time.
All financial information is transmitted and processed using secure connections through leading e-commerce payment companies. We use a variety of security technologies to protect your personal information from unauthorized use, access or disclosure. We do not disclose your details to third parties unless required by law.
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2002.
Sole Key Account Manager has the responsibility to notify third party authority on suspicious and unlawful activity. This is done on routine auditing basis not less than one time calendar month. For established accounts and all new accounts are audited up on first deposit.
We reserve the right to amend these rules from time to time and vary them without prior notice. The Player upon registration accepts and agrees to abide by the rules as set out above along with any amendments that may be made from time to time. The Player is responsible for review of these rules and policies on a regular basis. We recommend players should print out a copy of these terms and conditions.
Last update: 08 February 2012 ( Version 1.04)
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